Patients’ Rights

1. General Benefit from Service: Engaging in activities promoting healthy living and benefiting from preventive health services, within the principles of justice and fairness.
2. Equitable Access to Service: Receiving services regardless of race, language, religion and sect, gender, political thought, philosophical belief, economic and social status.
3. Information: Learning about all types of services and facilities available.
4. Choice and Change of Institution: Choosing and changing the health institution, and benefiting from the health services provided there.
5. Knowing, Selecting, and Changing Personnel: Learning about the identities, duties, and titles of doctors and other personnel providing health services, and having the right to choose and change them.
6. Requesting Information: Requesting all kinds of information about one’s health status, either verbally or in writing.
7. Privacy: Receiving all kinds of health services in a privacy-compliant environment.
8. Consent and Permission: Having consent obtained for medical interventions and benefiting from services within the scope of consent.
9. Refusal and Termination: Refusing treatment and requesting its termination.
10. Safety: Receiving health services in a safe environment.
11. Fulfilling Religious Obligations: Performing religious duties within the means of the institution and the measures taken by the administration.
12. Respect: Receiving health services with respect, attention, care, kindness, and compassion.
13. Comfort: Receiving health services in an environment that is hygienic, free from noise and other disturbing factors.
14. Visitation: Receiving visitors in accordance with the procedures and principles set by institutions and organizations.
15. Accompaniment: Requesting an accompanying person, as far as the regulations and the resources of health institutions and organizations allow, and if deemed appropriate by the doctor.
16. Right to Apply, Complain and Litigate: Utilizing the right to apply, complain, and litigate in case of violation of rights, within the framework of legislation.
17. Continuous Service: Having the right to benefit from health services as long as necessary.
18. Preventive Measures: Every individual has the right to receive appropriate services for disease prevention. The duty of health services in achieving this goal is to ensure that everyone benefits from health services, scientific research findings, and technological advancements.

COMPLAINT MANAGEMENT   

All opinions and suggestions reported by our patients are highly valuable to us. These views are carefully evaluated by the relevant department managers and contribute to improving our service quality day by day. After the evaluation, feedback is provided to the patient who reported the issue, regarding the decisions and results.

Companion Rules

Companions must follow the rules set by the hospital management:

There should be only one companion. Companions are allowed only with the permission and approval of the doctor.

For the safety of your patient, do not allow them to remove the wristband until they leave the hospital.

Companions should not leave the patient’s side unless absolutely necessary.

A companion card is issued by the relevant clinic for the companion. Companions must always carry this card. The companion card cannot be used by others.

Companions should assist in the patient’s care to the extent permitted.

The nurse call system at the head of your bed and in the bathrooms can be used to reach the service nurse in emergencies.

Companions must keep their room, bed, and belongings tidy and clean, and not damage any fixed assets.

Noise should not be made in rooms and corridors that would disturb the peace.

Smoking is strictly prohibited inside the hospital building for the health of our patients.

Patients’ and companions’ belongings should be stored in the cabinets in the rooms.

Visitation Rules

Hospital visiting hours are scheduled from 09:00 – 23:00.

Children under the age of 10 are not accepted as visitors.

Please ensure your visits to the patient are short and avoid visiting in groups.

Intensive care units have their own visitor policies. You can visit according to the rules set by the units.

Do not speak loudly or make noise in the room and hospital corridors to avoid disturbing our patients during your visits.

Do not bring food, drinks, live or artificial flowers during your visits.

Keep our hospital clean. Dispose of your waste in household waste bins. Use toilets and sinks cleanly.

All these rules are established with the aim of providing better service to our patients and ensuring their comfort.